How can we help?

Get support for LoadAssist. We're here to help you book loads faster.

Email Support

Have a question or need help? Send us an email and we'll get back to you within 24-48 hours.

Legal Documents

Read our Privacy Policy and Terms of Service to understand how we handle your data.

Frequently Asked Questions

Quick answers to common questions

How do I install LoadAssist?

Visit the Chrome Web Store and click 'Add to Chrome'. Once installed, click the LoadAssist icon in your browser toolbar to open the extension. You'll need to create an account or sign in to access all features.

Which load boards does LoadAssist support?

LoadAssist currently supports DAT Load Board (one.dat.com). We're working on adding support for additional load boards in future updates.

How do I create email templates?

After signing in, go to your Dashboard and navigate to the Templates section. Click 'Create Template' to add a new email template. You can use placeholders like {origin}, {destination}, and {rate} that will be automatically filled when sending emails.

Is my data secure?

Yes. We use industry-standard encryption for all data transmission. Your authentication tokens are stored securely using Chrome's built-in storage APIs. We never sell your data or share it with advertisers.

How do I delete my account?

To delete your account and all associated data, please email us at support@loadassist.ai with the subject line 'Account Deletion Request'. We'll process your request within 48 hours.

The extension isn't showing on DAT. What should I do?

First, make sure you're on one.dat.com (the DAT One platform). Try refreshing the page. If the issue persists, try disabling and re-enabling the extension in Chrome's extension settings (chrome://extensions).

Contact Information

Company

Impeccable Technology Solutions Inc.

Location

Manitoba, Canada

Response Time

24-48 hours