Privacy Policy

Effective Date: November 26, 2024•Last Updated: November 26, 2024

1. Introduction

Impeccable Technology Solutions Inc. ("we," "our," or "us") operates the LoadAssist Chrome Extension and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using LoadAssist, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account or sign in, we collect:

  • Email address
  • Name (if provided)
  • Authentication tokens (for session management)

2.2 Load Board Data

When you use LoadAssist on DAT Load Board, the extension may process information displayed on the page, including:

  • Load origin and destination locations
  • Rate information
  • Equipment type and requirements
  • Contact information displayed on load postings

Important: This data is processed locally in your browser to provide extension features. We do not store or transmit load board data to our servers unless you explicitly save it.

2.3 User Preferences

We store your preferences locally, including:

  • Email templates you create
  • Rate calculation settings
  • Display preferences

2.4 Usage Information

We may collect anonymous usage statistics to improve our Service, such as:

  • Feature usage frequency
  • Error reports
  • Performance metrics

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service
  • Authenticate your account
  • Store and sync your email templates
  • Calculate rates and display route information
  • Send emails on your behalf (when you use the email feature)
  • Improve and optimize the Service
  • Respond to support requests

4. Data Storage and Security

4.1 Local Storage

Most data is stored locally in your browser using Chrome's secure storage APIs:

  • Session tokens: Stored in chrome.storage.session (cleared when browser closes)
  • Refresh tokens: Stored in chrome.storage.local (encrypted)
  • Preferences: Stored in chrome.storage.sync (synced across your Chrome browsers)

4.2 Server Storage

Our secure servers store:

  • Your account information
  • Email templates you create
  • Pricing configurations

4.3 Security Measures

We implement industry-standard security measures including:

  • HTTPS encryption for all data transmission
  • Secure token-based authentication with rotation
  • Regular security audits

5. Data Sharing and Disclosure

We do not sell your personal information.

We may share your information only in the following circumstances:

  • With your consent: When you explicitly authorize us to share information
  • Service providers: With trusted third-party services that help us operate (e.g., authentication providers)
  • Legal requirements: When required by law or to protect our rights

5.1 Third-Party Services

LoadAssist integrates with the following third-party services:

  • Google OAuth: For account authentication (optional)
  • Microsoft OAuth: For account authentication (optional)
  • OpenStreetMap/OSRM: For route mapping and distance calculations

Each of these services has their own privacy policies that govern their use of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. You can request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request your data in a portable format
  • Opt-out: Uninstall the extension at any time to stop all data collection

To exercise these rights, contact us at support@loadassist.ai.

8. Chrome Web Store Compliance

The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.

Specifically, we:

  • Do not transfer user data to third parties for advertising purposes
  • Do not sell user data to data brokers
  • Do not use user data for creditworthiness or lending purposes
  • Limit data use to providing and improving the extension's functionality

9. Children's Privacy

Our Service is not intended for use by children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: